Location: Online.
Build clarity, consistency, and systems that scale
If your business relies on “everything living in your head,” growth gets harder, onboarding takes longer, and mistakes creep in.
This hands‑on workshop helps you start documenting how your business actually runs, so your processes are clear, repeatable, and easy to hand off. You’ll leave with your first Standard Operating Procedure (SOP) started and visual process maps you can use immediately.
This is a working session, not a lecture.
What This Workshop Covers
In this session, you’ll learn how to:
Understand what SOPs and process maps are, and why they matter
Identify which processes to document first (without overcomplicating it)
Break down a task into clear, repeatable steps
Write SOPs that your team will actually follow
Create visual process maps that show how work flows from start to finish
Improve visibility, consistency, and accountability in your business
Make onboarding new team members faster and easier
We’ll build your first SOP together and walk through creating a process map you can use right away.
No previous documentation or systems experience required.
This workshop is ideal for:
Small business owners preparing to hire or already managing a team
Entrepreneurs who feel stuck being the “go‑to” for everything
Business owners who want less chaos and more consistency
Anyone ready to move from doing everything themselves to building systems
About the Presenter: Sara Norton is the founder of Reply All , helping business owners use technology and AI in practical, realistic ways that save time and support growth. Sara focuses on real‑world application—not trends—so entrepreneurs can confidently use tools that actually work for them.
Wednesday, October 21
6:00 p.m. - 7:30 p.m.
Hamilton Business Centre (Virtual) · Online
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